The sound is cutting out on the iPad. How can I fix it?

Modified on Fri, 1 Sep, 2023 at 3:12 PM

Sometimes, an issue may arise where other applications take control and mute the current app on the iPad. You can try the following steps to overcome the problem:

  • Swipe up from the bottom of the screen and remove any other iPad apps that are currently running to prevent them from taking control of the sound.
  • To reveal the iPad's control centre (the one you'd also use to enable flight mode), swipe downwards from the top right-hand corner.
  • Find the mute button, which is shaped like a bell and has a line through it; this symbolizes that the app is currently muted.
  • Tap on the bell-shaped mute icon, and the sound will be restored to the program:

Don't see a bell icon?

  • Navigate to Settings -> Control Centre 
  • Look under 'More Controls" and find the "Silent Mode" bell icon, then press the "+" next to it:

If you are still having issues with sound on the iPad after trying the above, please watch this video which helps to resolve common iPad sound issues: 

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