Troubleshooting

The app sometimes shuts down unexpectedly on my iPad 2
While the apps will run well on iPad 2, you may sometimes experience issues if you have a lot of apps open at once. To resolve the issue, please: ...
Wed, 15 Oct, 2014 at 5:40 PM
Sound not working on the iPad
We have had a few customers contact us when they are unable to hear sound in our apps. Please note that there are no known sound issues with our apps, and s...
Fri, 20 Feb, 2015 at 5:58 PM
Jolly Phonics and MULTILIT presets not loading properly in Word Builder after I upgrade to iOS 8
If you have previously purchased Word Builder and recently upgraded from iOS 7 to iOS 8, you may find that when you try to load a preset Word Builder will l...
Fri, 7 Nov, 2014 at 2:16 PM
I'm having difficulties downloading the app through Google Play
Downloads for Android are handled by Google. If you are experiencing difficulties, it is likely that there is an issue with your network connection and yo...
Fri, 7 Nov, 2014 at 2:10 PM
I have tried to download the Sight Words 1 Pro app onto my iPad this morning, but iTunes says: 'The item you tried to buy is no longer available'.
This sometimes occurs if you are clicking / tapping on an outdated link. Please try this one: https://itunes.apple.com/au/app/sight-words-1-pro-easi...
Fri, 7 Nov, 2014 at 2:07 PM
My iPad 1 won't run the apps!
Please note that as stated in the app descriptions, iPad 1 does not have enough memory to run the apps. Note also that you may install the app on any other ...
Fri, 7 Nov, 2014 at 2:11 PM
The sound plays in an endless loop on my iPad 2
This issue is caused by an outdated operating system. Please update to at least iOS6 to resolve the issue.
Fri, 7 Nov, 2014 at 2:13 PM
When exiting a game, the app asks for a password. Is there some way of overriding this?
You can choose to have the program ask for a password after activities are completed in the settings (the default setting is to have the password request sw...
Fri, 7 Nov, 2014 at 2:11 PM
When I try to log a student in, I get a 'Fatal Error'
This error occurs when you upgrade from Version 1.0 to version 1.1 without previously creating any students in version 1.0. To fix the error, please...
Fri, 7 Nov, 2014 at 2:14 PM
How do I tell which model iPad I have?
Please note that our iPad apps are compatible with iPad 2 and above. To check which version of iPad you have, please look for the model number on the back o...
Fri, 7 Nov, 2014 at 2:14 PM