Sometimes, an issue may arise where other applications take control and mute the current app on the iPad. You can try the following steps to overcome the problem:
- Swipe up from the bottom of the screen and remove any other iPad apps that are currently running to prevent them from taking control of the sound.
- To reveal the iPad's control centre (the one you'd also use to enable flight mode), swipe downwards from the top right-hand corner.
- Find the mute button, which is shaped like a bell and has a line through it; this symbolizes that the app is currently muted.
- Tap on the bell-shaped mute icon, and the sound will be restored to the program:
Don't see a bell icon?
- Navigate to Settings -> Control Centre
- Look under 'More Controls" and find the "Silent Mode" bell icon, then press the "+" next to it:
If you are still having issues with sound on the iPad after trying the above, please watch this video which helps to resolve common iPad sound issues:
- Try using headphones to see if there is an issue with your speaker settings.
If you continue to have difficulties, please don't hesitate to contact us and we will be very happy to help you!
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