Troubleshooting

I am having trouble entering text when typing a name or saving a file. What can I do?
Sometimes, another program will begin to run in the background and Windows will 'refocus' the attention on that program causing you to not be able...
Tue, 25 Feb, 2014 at 11:44 PM
I get an 'Unexpected Error' when running the program for a long time. What is happening? [RESOLVED]
Note: This issue has been fixed in the current RS1P update. If you have this issue, please update the software by downloading the latest version. Hav...
Tue, 25 Feb, 2014 at 11:44 PM
Read the manual and watch the introductory videos!
To ensure that you get the optimum benefit from ReadingSounds 1 Pro, please ensure you are familiar with its features before using it w...
Tue, 25 Feb, 2014 at 10:59 PM
My program crashes during laptop hibernation. What can I do?
On some laptops, running the program on a laptop computer and allowing the laptop to go into hibernation mode results in the program crashing when the lapto...
Tue, 30 Sep, 2014 at 5:19 AM
When I double click on the program it says that I don't have sufficient permissions to run the software. What can I do?
The message you are receiving comes from your computer system and not from the software. Although you have an administrator's account it is possible th...
Tue, 25 Feb, 2014 at 11:44 PM
When I try to print from the program, I get an 'Unexpected Error' message.
The program uses the default printer when printing test results, custom activity target lists and flashcards. If you get an 'Unexpected Error' aft...
Tue, 25 Feb, 2014 at 10:57 PM
When I try to run ReadingSounds 1 Pro, I get the error message "Initialization of the sound system failed"
This error occurs when a sound card is not available on the PC. Please install a soundcard / update your soundcard drivers or try installing the software on...
Tue, 25 Feb, 2014 at 10:58 PM
I have downloaded the free trial, but when I run it, a message tells me that the trial version has expired. I haven't installed the program before.
If you install the trial version of Reading Sounds 1 Pro and you get a message saying that your trial version has expired, one of two situations may explain...
Sun, 8 Mar, 2015 at 8:50 PM